Call Today:
Home   Reviews

Reviews

See What Our Community is Saying

Click below to view our live Google Maps listing. Check the left side of the map page to see our total number of reviews, average star rating, and read every single review from our wonderful clients.

View All Google Reviews

Frequently Asked Questions

What do clients say about Dr. Pamela Kaiser and the team?

Clients consistently praise Dr. Kaiser and our staff for being compassionate, thorough, and truly caring about pets as family members. Many highlight how we take time to listen, explain options clearly, and avoid rushing into expensive treatments.

Is the clinic affordable compared to others in Jacksonville?

Yes—many clients specifically choose us for fair and transparent pricing without feeling pressured. Reviews note reasonable costs for exams, shots, sick visits, and procedures, along with our willingness to work within budgets.

Do you offer same-day appointments and handle emergencies?

Absolutely. We pride ourselves on same-day appointments for sick or injured pets, and many Google reviews mention getting in quickly when it mattered most. Our team works efficiently to provide prompt care.

How does your clinic handle pet insurance?

We strongly support pet insurance and are direct providers for Trupanion. Many clients love that we handle claims directly so you don’t pay covered amounts out of pocket.

Are you a good vet for nervous or senior pets?

Yes. Clients regularly share how we create a calm environment and take extra time with anxious, skittish, or senior pets. Reviews highlight our patience and personalized treatment plans.

What makes you different from other Jacksonville vets?

We focus on personalized, patient-centered care rather than high-volume or upselling. Clients appreciate our clean facility, friendly staff, and compassionate bedside manner.

Verified Google Reviews

Read what our clients have shared directly on our Google profile.

David G July 2025
"From the moment I walked through the door, the staff were incredibly welcoming and attentive. Dr. Kaiser is knowledgeable, compassionate, and took the time to thoroughly explain every aspect of Bono’s care. Highly recommend the Animal Clinic of Mandarin!"
Delaney G 2025
"Dr. Kaiser and her staff were very friendly and accommodating. I told her that I didn’t have a lot of money at the moment and her tech was very understanding, going over the price throughout the exam. Bear will definitely be back!"
Stephen H. 2025
"We made the perfect choice. She spent a long time examining him and educating us on taking care of him. And the staff were also exceptional. We are most happy to have them taking care of Morgan!"
Raquel Sept 2025
"Dr. Kaiser went to bat for little Reina. She called my insurance and took the time to make sure that they went through the claims. Definitely a gem in the industry!"
Teresa P. Jan 2026
"Love that they file my Trupanion insurance at the time of service saving me from having to pay full price. Very knowledgeable and helpful with all aspects of their health."
Sara M. May 2025
"Love Dr. Kaiser and her staff. She is very thorough and masterful at handling wild cats and unpredictable dogs. You won't regret coming here."
Jim R. Feb 2026
"Dr. Kaiser is the most thorough Vet we have ever used. I felt confident of the plan laid out for our 2 puppies regarding allergies. I think we have found our forever Vet!!"
S Jackson. Oct 2019
"Instead of just throwing a prescription at me and my cat, Dr. Kaiser sat with me, taking her time, asking many questions... She really went above and beyond. HIGHLY RECOMMEND if you are looking for a patient, caring and understanding vet."
Kasey L. Aug 2019
"Dr. Kaiser has been an absolute God send for us. She is knowledgeable and has gone above and beyond to comfort my dog. We live in St. Augustine but having a Vet you can trust is incredibly important."
Yelp Reviews
Jeff M.
5 stars
8/13/2019
"Through her care and wise counsel she literally saved two precious little lives and her office has given us tremendous support, encouragement and care. They are the best vet office in Jacksonville."
Doc H.
5 stars
4/25/2018
"My cat was treated in the same manner and respect as a human from the time she arrived until she departed the clinic. I 'HIGHLY' recommend Dr. Kaiser and staff members."
Tamara H.
5 stars
10/30/2017
"Same day appointment and she had him diagnosed within 5 minutes of seeing him. He was immediately started on appropriate medication and I was gifted with a brand-new happy healthy puppy. She truly is all heart."
Aaron K.
5 stars
3/31/2016
"I felt like the care my dog received was excellent and the price I paid was more than fair. The customer service was excellent and the vet thoroughly discussed my dog's care with me. I will be back."

Ready to become a client?

We’re currently accepting new patients and we'd love to hear about your experience.

Or call us at (904) 262-2953 for same-day options.

Location

Click the map to view the location nearest to you

Office Hours

Our regular schedule
Primary Location
Monday:
08:00 am - 06:00 pm
Tuesday:
08:00 am - 06:00 pm
Wednesday:
08:00 am - 12:00 pm
Thursday:
08:00 am - 06:00 pm
Friday:
08:00 am - 06:00 pm
Saturday:
Closed
Sunday:
Closed