Animal Clinic of Mandarin (DBA Positively Mobile)
Effective Date: October 3, 2025
Business Address:9776 San Jose Blvd Suite 5 , Jacksonville, FL 32257
Contact Information: Phone:904-262-2953 Email: [email protected]
Website: Drkaisersanimalclinicofmandarin.com
Introduction
Welcome to Animal Clinic of Mandarin (DBA Positively Mobile) ("we," "us," or "our"), a small animal hospital dedicated to providing compassionate veterinary care to pets in the Jacksonville, Florida area. These Terms & Conditions ("Terms") govern your access to and use of our services, including in-clinic visits, telemedicine consultations (where available), SMS messaging for appointment reminders and follow-ups, and any related online resources or communications.
By scheduling an appointment, visiting our clinic, consenting to SMS messaging, or otherwise using our services, you ("you" or "your") agree to be bound by these Terms on behalf of yourself and the pet owner (if different). If you do not agree with these Terms, please do not use our services. We reserve the right to update these Terms at any time; changes will be posted on our website with the effective date. Your continued use of our services after such updates constitutes acceptance of the revised Terms.
These Terms incorporate our Privacy Policy by reference. In the event of a conflict, these Terms control.
Services Provided
We offer a range of veterinary services for small animals, including but not limited to:
Routine wellness exams, vaccinations, and preventive care.
Diagnostic testing (e.g., bloodwork, imaging).
Surgical procedures, dental care, and emergency treatments (subject to availability).
Follow-up care and medication dispensing.
Optional SMS messaging for appointment scheduling, reminders, test result notifications, and client support.
All services are provided at our discretion and in accordance with professional veterinary standards. We strive to deliver high-quality care but make no guarantees regarding treatment outcomes, as veterinary medicine involves inherent risks. Emergency services may be limited; for life-threatening situations, we recommend contacting an after-hours facility.
Eligibility and User Responsibilities
To use our services, you must:
Be at least 18 years old or have parental/guardian consent.
Provide accurate, complete, and current information about yourself, your pet, and any relevant medical history.
Ensure your pet is under your control and supervision at all times during visits.
Comply with all clinic policies, including masking, vaccination requirements, and hygiene protocols as applicable.
Promptly notify us of any changes to your contact information or your pet's condition.
You agree not to:
Use our services for any illegal, fraudulent, or harmful purpose.
Harass, abuse, or interfere with our staff, other clients, or animals.
Share confidential information about other clients or pets.
Attempt to access restricted areas of our systems or facilities.
Violation of these responsibilities may result in termination of services without refund.
SMS Messaging Terms
If you opt in to SMS messaging (via verbal consent during intake or otherwise), the following applies:
Consent and Opt-Out: Your consent is voluntary and documented in your file. You may revoke it at any time by replying STOP to any message, calling us, or notifying staff in person. To opt back in, reply START or contact us directly. Reply HELP for assistance. We may send critical alerts (e.g., recalls) even if opted out.
Content and Frequency: Messages are limited to pet care topics (e.g., scheduling, results, follow-ups) and sent at variable frequencies based on need (typically 1–20 per month).
Costs: You are responsible for all message and data rates charged by your carrier.
Reliability: We are not liable for undelivered, delayed, or garbled messages due to network issues or carrier errors.
No Marketing: SMS is not used for unsolicited promotions without separate opt-in.
Payment and Billing
All services require payment at the time of service unless prior arrangements are made (e.g., CareCredit financing).
We accept Discover, Mastercard and Visa, debit cards, cash.Estimates are provided upon request but are approximate; actual costs may vary based on unforeseen needs. You authorize us to perform necessary treatments and charge accordingly.
Unpaid balances may be sent to collections, and future services may be denied. Interest may accrue on overdue accounts at the maximum rate permitted by Florida law.
Intellectual Property
All content on our website, including logos, educational materials, and forms, is owned by us or our licensors and protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without our written permission, except for personal, non-commercial use.
Limitation of Liability
To the fullest extent permitted by law, Animal Clinic of Mandarin (DBA Positively Mobile), its owners, veterinarians, staff, and affiliates disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Veterinary services carry risks, and we are not liable for any injury, death, or loss to your pet, except in cases of proven gross negligence or willful misconduct.
In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or emotional distress, arising from our services, SMS use, or website access. Our total liability for any claim shall not exceed the amount you paid us for the specific service giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Animal Clinic of Mandarin (DBA Positively Mobile) and its affiliates from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your misuse of our services, violation of these Terms, or harm caused by your pet to others.
Force Majeure
We are not liable for delays or failures in performance due to events beyond our reasonable control, such as natural disasters, pandemics, or supply chain disruptions.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, excluding its conflict of laws principles. Any disputes arising from or related to these Terms or our services shall be resolved exclusively in the state or federal courts located in Duval County, Florida. You waive any objection to venue or inconvenience of forum.
We encourage informal resolution first; contact us at [Insert Phone Number] or [Insert Email] before pursuing legal action.
Severability and Waiver
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force. Our failure to enforce any right does not constitute a waiver.
Entire Agreement
These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Animal Clinic of Mandarin (DBA Positively Mobile) and supersede all prior understandings.
Contact Us
If you have questions about these Terms, please reach out to us at
Phone:904-262-2953
Email: [email protected]
Website: Drkaisersanimalclinicofmandarin.com
We value your trust and are committed to the well-being of your pet. Thank you for choosing us!