Payment Options

1. We will be collecting (at the time of booking) from ALL new clients and clients that have missed one or more appointments, arrived late, or canceled without 48 hours notice. It is a $69.75 “nonrefundable scheduling fee”, and this fee will be applied to the patient's visit. This is a nonrefundable scheduling fee, please be advised clients who cancel with less than 48 hours notice will not have this fee refunded nor applied to future visits or expenses

2. Payment is expected when services are rendered. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill.

3. We accept debit cards, credit cards (Visa, Mastercard, Discover) and cash. All cards must be signed by the owner of the card.

4. We accept Trupanion insurance at the counter where Trupanion can pay 90% of the bill during the time of services.

Insurance For Your Pets

Another popular option for your family and pet is insurance coverage. To learn more, please visit the  following pet insurance websites . . .

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Testimonials

Read What Our Clients Say

  • "I began working for Dr. Kaiser at the Animal Clinic of Mandarin over 3 years ago. I decided
    to get a new Lab mix puppy and made the decision to enroll Zuri in Trupanion. I made this
    decision after hearing other employees and Dr. Kaiser talking about how great it has been for
    their own pets and our clients.
    Within the first 6 months my puppy Zuri’s knee kept coming out of place and she would stiffen
    up and could only walk on 3 legs. She had to have surgery and between working with Dr. Kaiser
    and the specialist I couldn’t have been happier that I was able to take care of Zuri and give her
    the treatment that was needed at such a young age. I now have no worries as she grows older
    that I won’t be able to take care of her financially. I recently added a new 1 year old rescue Great
    Dane, Zane to our family. He also has Trupanion because I can’t imagine the cost if something
    happens to him being such a large dog."
    Melissa P.
  • "Dr. Kaiser and staff are awesome. Great customer service. They deal with the pet insurance company directly for you so you don't have to pay what is covered directly out of pocket. They have gone above and beyond to help our fur baby. Super clean! We love to see Harry (the beautiful St. Bernard) growing up as well!"
    Nicole P.
  • "I called and was able to get an appt the same day. The office was very clean and customer service was very exceptional. Dr. Kaiser took her time to go explain everything and get a thorough history. Sick call exam and consultation came up to $51.75. She also offered a deal on pet insurance. Overall we had a very good experience."
    Charlene H.